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Русский Форум Монреаля, Квебека и Канады » Главный раздел » Мой Монреаль » покупки и возврат покупок в Монреале и Канаде (подводные камни)
покупки и возврат покупок в Монреале и Канаде
SvazistkaДата: Вторник, 03.06.2008, 15:45 | Сообщение # 1
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Потом добавлю на русском ,
пожалуйста делитесь подобной информацией

Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'

It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.

So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card! Then I would of canceled the transaction.

I would of gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy

It's true! read it for yourself!!
http://www.bestbuy.com/site....at12098

Best Buys return policy
http://www.bestbuy.com/site....at12098


«Из тысячи принцев на белых конях я все равно упрямо выбираю дракона»
 
GorinichДата: Вторник, 03.06.2008, 16:43 | Сообщение # 2
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у меня на эту тему свое, отдельное мнение...
ЗАЖРАВШИЙСЯ БУРЖУЙ!!! и вообще я бы с него снял не 15 процентов за возврат, а все 50%, так как он гаденыш столько драгоценного времени работников компании потратил.
...I did not like the way it could not find store names. - это вообще меня убило
и понятно почему есть 15 % возратов, потому что такие буржуи как он покупают носки на два дня, а потом возвращают их - мол цвет к картинам дома не подошел..., вот компании и нужно как-то оградить себя от подобных западных жоперов...ой..ну то есть шоперов... в общем какая публика покупателей - такие и законы

Restocking fee
A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS/navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.

и правильно!! открыл и попользовался - плати деньгуу


"Каалле - Ваалла - Валла" – там, где живут люди… там, где есть жизнь…
 
SvazistkaДата: Вторник, 03.06.2008, 16:52 | Сообщение # 3
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ты что ?!!!

в этом вся прелесть капитализма . а иначе что же здесь делать ,
права потребителя ( клиента ) выше всего !!!!


«Из тысячи принцев на белых конях я все равно упрямо выбираю дракона»
 
SvazistkaДата: Среда, 04.06.2008, 11:15 | Сообщение # 4
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It's true I had same bad experience, but after contacting BBB in 8 months they finaly give me my money back
http://www.ccbbb.ca/


«Из тысячи принцев на белых конях я все равно упрямо выбираю дракона»
 
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